Welcome to Top Excellors!

Case Assignment

In the Tanglewood Stores Casebook (http://www.mhhe.com/heneman8e), read and respond to Case Six, Interview. Answer these questions:

1. Develop a detailed selection plan for the position of a department manager to determine the most important KSAOs for this position.

2. Using the selection plan, develop a standardized interview protocol consisting of 10 questions that will be asked of all candidates, along with scoring keys for each question. Be specific with the scoring key.

The scoring key should include: the question, a scale set of evaluation anchors (ex. 1-5) and sample answers that would represent the scale.


Question: How do you adress challenging customer

Scale: 1=Poor; 3= Average 5 = Excellent

Sample Answers: 1 (poor answer): tell the customer to leave; argue with the customer

3 (average): listen to the customer; remove the tension form the situation

5 (excellent): demonstrate all of  the customer service values of the organization 


15% off for this assignment.

Our Prices Start at $11.99. As Our First Client, Use Coupon Code GET15 to claim 15% Discount This Month!!

Why US?

100% Confidentiality

Information about customers is confidential and never disclosed to third parties.

Timely Delivery

No missed deadlines – 97% of assignments are completed in time.

Original Writing

We complete all papers from scratch. You can get a plagiarism report.

Money Back

If you are convinced that our writer has not followed your requirements, feel free to ask for a refund.